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Sharing Concerns

Resolving a Concern or Problem

As partners in your child's education, we do our best to ensure their success. We consider strong communication between home and school a basis of support to foster each child’s growth and development.

School personnel regularly communicate with parents through a variety of methods, including report cards, phone calls, written notes, newsletters, e-mails, messages, websites, parent-teacher meetings, among others.

Occasionally, however, an issue or concern may arise that requires a specific, individualized response.  Below are a series of steps you should follow to bring the matter to our attention so it can be resolved.

  1. Talk directly to the person. Speak directly to the person involved. Share classroom concerns with the teacher, bus concerns with the bus driver, etc. This gives the person with the most direct involvement in the situation an opportunity to clear up any misunderstandings or miscommunication that may have occurred and to resolve the issue. If necessary, please leave a message or follow-up with an e-mail. It is expected you will receive a response as soon as possible.
  2. Go to the supervisor. If you feel that the person involved did not handle your concern appropriately, contact their supervisor. For example, if it is a teacher, contact the principal; if it is a bus driver, contact the director of transportation.
  3. Contact the superintendent. If you are still dissatisfied, contact the superintendent's office. You may be asked to put your concern in writing, in the form of either a letter or an e-mail, and give the superintendent time to contact the other parties involved. In many instances, concerns or complaints brought to the superintendent's attention have to do with district policy or practice. In that case, you may be contacted by the senior district administrator who is responsible for that aspect of the district's operation. This is the person who is most able to help you in the quickest manner possible. If after speaking with the senior administrator you are still not satisfied with the district's response, or if your concern involves a principal, you will be contacted directly by the superintendent.
  4. Contact the Board of Education. The superintendent of schools is responsible for carrying out the policies and regulations set by the Board of Education. Many issues brought to the superintendent’s attention require Board intervention and are therefore not issues that the superintendent has the discretion to address. If you are still not satisfied after speaking with the superintendent, you can contact the Board of Education for a consideration. The Board of Education may ask to speak with you to clarify the issue, or it may direct you to the appropriate personnel. The easiest method to contact the Board is via email: BOE@HenHudSchools.org

Hopefully, this gives you a series of steps you can follow should you become dissatisfied with the way the district handles issues or concerns that affect your child. Please keep in mind, we appreciate your constructive criticism and welcome the opportunity to work with you to support your child’s success.